Do you sell to consumers online?
Then from 15 February 2016 you are obliged to refer your customers to a disputes committee in the event of disputes.
You have a dispute with a customer and you cannot resolve it together. Where can you go? Do you have to go to court ? Or to a disputes committee?
Dispute Online offers you the solution for all disputes about online purchases.
With more than 4,000 affiliated webshops, we protect more than 100,000 online transactions every month .
We were founded in 2005 and are official partners and qualified by the Q-shops and Webwinkelkeur labels.
Dispute Online acts in accordance with the requirements of the European Directive 2013/11 / EU and the requirements for online dispute resolution from the Consumer Out-of-Court Dispute Resolution Implementation Act.
Do you want to offer your customers a quick solution to disputes? And you want to comply with the information obligation that applies from 9 January 2016? We offer a quick and affordable solution for this. To offer this service and to provide a solution, you pay an attractive amount per dispute:
For cases involving an amount between € 25 and € 150, you pay: € 25 plus 9% of the value of the case.
In cases involving an amount between € 150 and € 25,000, you pay: € 75 plus 9% of the value of the case.
If a settlement is reached during the initial phase of the process, you will only pay an amount of € 25 or € 75.