We publish an annual report of our activities on this page.
Dispute Online: Report of our activities
We publish an annual overview of our activities on this page. The first annual overview will be published in March 2016 and will cover the year 2015. You will then receive information from us about:
The number of disputes we have handled
The most common types of disputes
Structural or very common problems with online sales
The percentage of disputes declared inadmissible and the reasons why
The percentage of disputes that have been stopped and the reasons for it
The average time for handling the disputes
As far as is known, the percentage of cases in which the judgment has been complied with by parties
Collaborations with other (cross-border) dispute resolution bodies.
The annual report will be made available both online and offline.
