Dispute about online purchases?
We will solve it for you.
Dispute Online: A quick
binding decision in disputes about online
purchases.

Solve disputes online.

You have bought a product or service and you are not satisfied with it? Dispute Online resolves online disputes between consumer and seller.

Independent – Fast – Reliable – Since 2005.

This is how it works: sign up in three steps

You can report your dispute to us in just 3 steps:

Step 1:

Do you have a complaint about an online purchase? First try to come out with the webshop yourself

Step 2:

Are you having trouble with the webshop? Then you can register your dispute with us for free.

Step 3:

– Is the webshop already a member of Dispute Online? Then we can make a binding decision about the dispute and inform you and the webshop in writing.

– If the webshop is not yet a member of dispute online, we will approach the webshop with the question whether we can mediate in this dispute.